Shipping Policy

Live spiders will typically ship Mondays. However, our priority is their safety. If there is inclement weather, or the shipping may be delayed, we will postpone the shipping to increase their chances of survival. We will notify you of any shipping delays as soon as possible.    

Changing/Cancelling Orders   

To request a change or cancellation in order, please email support@bigfatphids.com We will do everything we can to make your requested changes. However, there may be circumstances that prevent us from being able to change or cancel the orders.    

International Shipping   

bigFATphids does not currently ship internationally.   

Return Policy   

All live animals cannot be returned for a refund. For all other items including miss-shipment, changing your mind, a broken or damaged product, etc. please email support@bigfatphids.com.    

Typically, we require the product to be unused and unopened. As soon as we receive the product, we will issue a credit for the amount of the product. Unless the return is our mistake or the item was damaged in shipping, we do not cover the original cost or the return cost.    

Live Policy   

Our primary goal is to make sure you receive your insect live, and we take care to ship only healthy specimens. There are circumstances beyond our control that may result in the insect not making the journey. For those situations, we may replace the insect if it meets the following circumstances.   

  • Someone is present to accept the package when it is delivered on the first attempt   
      
  • The insect is dead on arrival or within an hour of delivery   
      
  • A picture of the item is sent within 24 hours    

Live Shipping Temperature Guidelines   

  • 33-70°F:  We will send with a 72 hours Heat Pack  
  • 70-85°F: We do not typically send with a Hot or Cold pack     
  • 85-95°F: We send with a cold pack  
  • 95°F and Above: We DO NOT ship during severe heatwaves  
  • 30°F and Below: We DO NOT ship during severe cold waves

These temperatures are GUIDELINES ONLY if there are other weather considerations such as severe storm warnings, or other circumstances where a package may be delayed or damaged, we will NOT ship live spiders. We will do our best to email you as soon as we are aware of a shipping delay.